What does "Error retrieving information from server. [RH-01]" mean? Android Error Explained
Quick answer: Google Play Store cannot connect to servers to download or update apps. This error usually indicates network issues, Play Store cache problems, or Google account issues.
Don't worry, here's the deal
Google Play Store cannot connect to servers to download or update apps. This error usually indicates network issues, Play Store cache problems, or Google account issues.
1Why you're seeing "Error retrieving information from server. [RH-01]" on Android
- Google Play Store cache corrupted
- Network connectivity issues
- Google account sync problems
- Play Store app needs update
- Date and time incorrect on device
- Google Play Services issues
2How to fix "Error retrieving information from server. [RH-01]" error on Android
Clear Google Play Store cache: Settings > Apps > Google Play Store > Storage > Clear Cache.
Clear Google Play Services cache: Settings > Apps > Google Play Services > Storage > Clear Cache.
Update Google Play Store to latest version.
Check your internet connection.
Remove and re-add your Google account: Settings > Accounts > Google > Remove Account, then add again.
Check device date and time are correct.
Restart your device.
Uninstall Play Store updates and reinstall: Settings > Apps > Google Play Store > Uninstall Updates.
How long will "Error retrieving information from server. [RH-01]" error last?
Usually resolved immediately after clearing cache. May take 15-30 minutes if account re-sync is needed.
Frequently asked questions about "Error retrieving information from server. [RH-01]"
Why does clearing cache fix this?
Corrupted cache files can prevent Play Store from connecting to servers. Clearing cache forces Play Store to rebuild its connection data.
Will I lose my apps if I remove my Google account?
No, removing and re-adding your Google account does not delete apps. It only refreshes the account connection.
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Summary: Error retrieving information from server. [RH-01] on Android
The error message "Error retrieving information from server. [RH-01]" on Android typically means: Google Play Store cannot connect to servers to download or update apps. This error usually indicates network issues, Play Store cache problems, or Google account issues.
This is a medium severity issue that usually occurs due to google play store cache corrupted. To fix this, clear google play store cache: settings > apps > google play store > storage > clear cache.
Usually resolved immediately after clearing cache. May take 15-30 minutes if account re-sync is needed.
If you're still experiencing this android error after trying these steps, check out our related error message guides or search for more specific solutions.